Shipping:
Most orders are processed and ship within 1-3 business days, after payment confirmation. Tracking information and delivery confirmation will be provided to you via email once the item(s) ships.
Shipping times may vary by country and shipping method used:
For Large Items (Eg. Bags): 4 days delivery (usually 48h) – by DHL Express anywhere in the world.
For Small Items (Eg. Belts): 7-14 days (approx. 85% of cases), 14-30 days (approx. 10% of cases) and more than 30 days for the rest of the parcels, depending on country – by International Registered Air Mail
Exchanges:
Please note that we cannot guarantee exact fit, although we make every effort to provide accurate size description for all of our products. If you are not completely satisfied with your order, we are happy to exchange it for you.
Customers need to contact us first for a return for service or exchange request, within 30 days of original purchase, during which we will let you know if there are any return shipping/handling charges that may apply. Where applicable, to and from shipping charges are non-refundable. In some cases, depending on the issue, you may be required to send the parcel to our workshop in Europe
Send the product(s) back to us using your preferred carrier, including a note with instructions regarding the exchange, such as size, color and return shipping address. We highly recommend using a traceable and insured shipping method. Harmattan Design LLC is not responsible for returned orders damaged in transit or not received.
We process most returns for exchanges within 2 business days of receiving the package, and we’ll ship the replacement as soon as possible.
For belts please choose the size with great care by measuring your waist with a tape measure preferably! Please be advised, sizes used by manufacturers for pants WILL NOT BE accurate to belts.
Please be mindful that the return item(s) should be returned in NEW and UNUSED re-sellable condition. If the item is not in “like-new” condition, please contact us before returning.
*Please send it as correspondence and not parcel, with no value or as “Returned Item/Merchandise". In this way it will be cheaper for you and will expedite the formalities on our end.
Return Shipping Address:
Harmattan Design
84 Dacia Blvd
Suite 9
Bucharest, Romania, 020062
Lifetime warranty:
Harmattan Design products are warranted against defects in materials and craftsmanship with a lifetime guarantee, for the practical lifetime of the product. This policy only covers original, unaltered, and unmodified materials and workmanship. This limited lifetime warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, negligence, or the natural breakdown of colors and materials over extended periods of time and use.
To begin a warranty claim and receive further instructions, please contact us by email at:
headofoffice@harmattandesign.com
Products should be returned to us for warranty evaluation. If there are any issues with your product due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Coverage is valid only to the original owner.